OneAZ Credit Union

Security Alert – We have received reports of members receiving text messages and phone calls from someone claiming to be from “OneAZ Fraud Department” asking for their debit card number and expiration date. This is a phishing attempt and a security threat. If you received this text, please delete it. If you responded to the text or call and provided account information, please call the phone number on the back of your debit card, and closely monitor your transactions. Reminder – OneAZ will NEVER call or text you to request your debit card number, expiration date, or other account or personal information.

couple using computer to manage finances

As our nation continues to face the COVID-19 crisis, some scammers are taking advantage of Arizonans during this challenging time. Please practice extra vigilance against potential scams and fraud attempts.

Criminals pretending to be OneAZ Credit Union associates are reaching out to members. They pretend to notify you of a fraudulent charge on your account in an attempt to get personal information from you and gain access to your OneAZ account. Here’s what to look out for:

  • Scammers call and claim they are from OneAZ’s fraud department. Their phone number may even look like it’s coming from OneAZ—this is because the phone number has been “spoofed,” or masked to look like it’s coming from us.
  • The scammer tells you about a suspicious and potentially fraudulent transaction on your account.
  • The scammer may tell you that they are going to send you a new debit card and ask for your current debit card PIN. OneAZ Credit Union associates will never ask for your debit card PIN.
  • The scammer may ask for information to verify your identity, like your mother’s maiden name and even your Online Banking password. OneAZ Credit Union associates will never ask for your Online Banking password.

Remember, you should never share passwords or PINs with anyone, and OneAZ Credit Union will never ask for your debit card PIN or Online Banking password. If you receive a call from someone claiming to be from OneAZ and asking for this information, hang up immediately and report the call to OneAZ at 844.663.2928.

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