Fraud Alert – If you receive a suspicious call or text message claiming to be from a OneAZ Representative, please call the phone number on the back of your credit or debit card. If OneAZ contacts you, we will never ask for personal/account information or Online Banking Credentials (password, username, or passcodes) by phone or text.

couple using computer to manage finances

As our nation continues to face the COVID-19 crisis, some scammers are taking advantage of Arizonans during this challenging time. Please practice extra vigilance against potential scams and fraud attempts.

Criminals pretending to be OneAZ Credit Union associates are reaching out to members. They pretend to notify you of a fraudulent charge on your account in an attempt to get personal information from you and gain access to your OneAZ account. Here’s what to look out for:

  • Scammers call and claim they are from OneAZ’s fraud department. Their phone number may even look like it’s coming from OneAZ—this is because the phone number has been “spoofed,” or masked to look like it’s coming from us.
  • The scammer tells you about a suspicious and potentially fraudulent transaction on your account.
  • The scammer may tell you that they are going to send you a new debit card and ask for your current debit card PIN. OneAZ Credit Union associates will never ask for your debit card PIN.
  • The scammer may ask for information to verify your identity, like your mother’s maiden name and even your Online Banking password. OneAZ Credit Union associates will never ask for your Online Banking password.

Remember, you should never share passwords or PINs with anyone, and OneAZ Credit Union will never ask for your debit card PIN or Online Banking password. If you receive a call from someone claiming to be from OneAZ and asking for this information, hang up immediately and report the call to OneAZ at 844.663.2928.

You are leaving

Yes No