Next Level Banking for your business is here!

Thank you for your patience as OneAZ online and mobile banking received an update. The updated platform has new enhanced features to allow you to seamlessly manage your business accounts across devices. Use the FAQ below to learn more and explore the new online and mobile banking platform.

First time sign in.

Please note that you may experience intermittent delays in receiving your text or email verification code during the sign-in process.

Step 1: Download

Download the new ‘OneAZ Mobile Banking’ app or visit OneAZcu.com to login to Next Level Banking.

Apple Phone

Tap on the App Store icon
Search for the OneAZ Mobile Banking App
Tap Get
Authorize the download

Android Phone

Tap the Apps icon
Open the Play Store
Search for the OneAZ Mobile Banking App
Tap Install

Step 2: Sign in

Follow the steps below to sign in.

Enter your current company ID
Enter your current password
Provide your Employer Identification Number and business five-digit zip code
Tap Continue
Complete the 2 Factor Authentication
Review and agree to the Online Banking Terms & Conditions

Step 3: Get familiar with Next Level Banking

Once you have completed validation, follow the steps below to ensure a successful transition.

Click on your profile and ensure your contact information is accurate
Set up account alerts for your OneAZ Business Credit Card and accounts
Set up automatic payments
Set up roles for sub-users

New features include:

Advanced Card Controls

Identical Access on mobile and desktop

Travel Notices

Have questions? We’re here to help.

Not finding what you’re looking for? Please connect with our Member Care Center Monday through Friday from 8:00 AM to 6:00 PM through Live Chat, Secure Message, or phone at 844.663.2928.

What steps can I take to gain access to my business accounts through Online and Mobile Banking on December 7th?

You can validate your credentials through Online Banking or the OneAZ Mobile Banking app.

Here is the information you will need to gain access:

Enter your existing company ID and password
Enter your Employer Identification Number
Enter your business five-digit zip code

Upon entering valid information, an authentication code will be sent to you via text or email. You will have the ability to select your code delivery method.

Enter the authentication code and create a new password. This will complete your validation process.

If you have questions, please call our Member Care Center at 844.663.2928.

What is the Next Level mobile app called and where can I find it?

The new app is called OneAZ Mobile Banking.

What browsers and phone operating systems are supported?

OneAZ Online Banking supports the browsers outlined below.

Microsoft Edge Chromium version 87 or newer
Microsoft Edge Chromium for Mac version 87 or newer
Firefox version 85 or newer
Google Chrome version 87 or newer
Safari version 12 or newer
Internet Explorer is no longer supported

The OneAZ Mobile Banking app supports the operating systems outlined below.

iOS 10 or newer
Android 5 or newer

If you have questions, please call our Member Care Center at 844.663.2928.

Will I need to set up account and card alerts after December 7th?

Yes. Existing account and card alerts will no longer be active after December 7th. Account and card alerts will need to be established on or after December 7th.

For more details on this topic, visit our Help page or call our Member Care Center at 844.663.2928.

Will sub-users from Bottomline transfer to the new platform?

After registering in our new online and mobile platform, business account administrators will need to set up sub-users with role permissions. To add role permissions, select “Manage Users” on the dark blue navigation bar. Select “Roles” on the left navigation bar and follow the steps to set limits and permissions for each new role type. Once role type is set up assign to each applicable sub-user.

Sub-users will receive an email with a temporary password that allows them to complete the registration process. OneAZ Member Care will not be able to assist sub-users until they have completed the registration process.

Will my scheduled transfers carry over to the new platform?

Any transfers that are scheduled through Bottomline for after December 6th, will not carry over. You will need to set up a new transfer through the new platform after registering. Next Level Banking for business upgrades your ability to schedule transfers. You will be able to easily schedule transfers and set up recurring transfers!

Will I be able to view my remote deposit capture check history after the upgrade?

Prior remote deposit capture check images will be unavailable after December 6th. However, you will still be able to receive check images through OneAZ by contacting your Business Banker or by calling our Member Care Center at 844.663.2928.