To better serve you, we’re upgrading our systems over Labor Day weekend.
The technology upgrade will take place Friday, August 31 after 6 PM through Monday, September 3.
|ATMs will be available for withdrawals, subject to daily limits. Cash and check deposits, balance inquiries and transfers will be unavailable during this period.|
|Debit card transactions will be available, subject to daily limits. Debit transactions made after 12:00 PM on August 31 will not be visible in Online Banking until after the upgrade.|
|Credit cards will not be affected by the technology upgrade.|
|Mortgages and home equity loan applications will not be affected by the technology upgrade. You will be able to apply for new home loans.|
|Previously scheduled payments will be processed as usual. You will not be able to set up new loan payments or cancel existing payments during the technology upgrade.|
|Previously scheduled bill payments will be processed as planned during the technology upgrade weekend. You will not be able to set up or cancel payments during the technology upgrade weekend.|
|You will not be able to apply for a new loan (except for home loans) between Friday, August 31 and Saturday, September 1. Applications for auto, RV, personal loans and personal credit cards will be available beginning Sunday, September 2. Applications for student loans will be available beginning Tuesday, September 4.|
|Online and mobile banking will be unavailable during the technology upgrade weekend. You will be unable view your account balance, pay bills, transfer money and other online banking tasks. We recommend checking your balance prior to the weekend and carefully tracking your spending.|
Member Care Center
|The Member Care Center will be open for normal business hours on Friday, August 31. We will be closed Saturday, Sunday and Monday for the Labor Day holiday. Normal business hours (8 AM – 6 PM) will resume on Tuesday, September 4.|
OneAZ Credit Union branches
|OneAZ Credit Union branches will be open for normal business hours on Friday, August 31. We will be closed Saturday, Sunday and Monday for the Labor Day holiday. Normal business hours will resume on Tuesday, September 4.|
|Telephone banking will be unavailable during the technology upgrade weekend. You will be unable to check your account balance or do other telephone banking tasks. We recommend checking your balance prior to the weekend and carefully tracking your spending.|
Verify contact information
Log into Online Banking, call the Member Care Center or visit a branch to verify that we have the correct phone number, address and email by August 31.
Save account history
We recommend downloading and saving your account history so you can access it during Online Banking downtime. You can do this by selecting “export” or “print” in your Online Banking account history.
Know your balance
Online and Mobile Banking will be unavailable, so check your balance prior to the technology upgrade weekend and carefully track your spending.
Change your password
If you have shared your Online or Mobile Banking login credentials (even with joint account holders) change your password and keep it private. After the technology upgrade, all your OneAZ Credit Union accounts will be visible under one login.
Frequently Asked Questions
Why is OneAZ Credit Union upgrading its system?
The new system will allow us to be competitive and innovative, and offer an easy, enjoyable and effective member experience for many years to come. Some of the improvements you can expect are:
- The new system will process transactions more efficiently
- For Online and Mobile Banking, all your accounts will be accessible with one User ID
- Simplified loan application process and faster decisions, so you spend less time filling out forms
- Easier-to-read monthly statements with helpful summaries
- Even greater security enhancements to keep information safe for all members
When is the technology upgrade occurring?
The upgrade will take place during the three-day Labor Day weekend in September, when our branches are closed. During this time, some of our services will be limited or unavailable. We are providing this information in advance to help you plan ahead and minimize any inconveniences.
Has the upgraded system been tested?
Yes. We have thoroughly tested the new system for accuracy, and our associates have been through extensive training.
Why does the technology upgrade take multiple days?
We’re taking the time to ensure our system is running properly before it is made available, which takes a few days. Our teams are working as quickly as possible, and this timeframe is typical for a technology upgrade.
What should I do to prepare for the technology upgrade?
Verify that we have the correct phone number, address and email by logging into online banking, calling our Member Care Center at 1.844.663.2928 or visiting a branch.
Will the Credit Union branches be open during the technology upgrade weekend?
Our branches will be closed during Labor Day weekend (September 1 – 3). Branches will reopen on Tuesday, September 4, 2018 at 9 a.m.
Will the Member Care Center be open during the technology upgrade weekend?
Our Member Care Center will be closed during Labor Day weekend (September 1 – 3). The Member Care Center will reopen on Tuesday, September 4, 2018 at 8 a.m.
How can I access my account funds during the technology upgrade?
You can make purchases and ATM withdrawals (subject to daily limits) with your OneAZ Credit Union debit card. Please note that you will not be able to view your account balance or make deposits or transfers through online banking, mobile banking, telephone banking, mobile text balance or ATMs during the technology upgrade weekend.
Please note that you will not be able to access your account balance through online banking, mobile banking, mobile text balance or ATMs during the technology upgrade weekend.
Will my account number(s) change?
Your account number(s) will have a new look in the upgraded system. We will add a number at the beginning of your current account number to identify the account type (savings, auto loan, etc.). Checking and HELOC accounts will not change, so your current account number will remain the same.
You will see your new account number(s) in online and mobile banking after the upgrade.
We will also link your various account numbers to one Member Number, which is tied to your Social Security Number. If you currently have multiple individual account numbers, your oldest account number—the account you have had with us the longest—will be used as your member number.
Will my OneAZ Credit Union debit card be reissued after the upgrade?
Your debit card will not be reissued. You may continue to use your current debit card without interruption.
Will my OneAZ Credit Union debit card PIN change?
Your debit card PIN will remain the same. You may continue to use your current debit card PIN without interruption.
Direct deposits into your account will not be affected by the technology upgrade. They will continue as scheduled.
Will my scheduled transfers in online banking continue to work after the technology upgrade?
If you have scheduled auto-transfers in Popmoney or Funds Transfer, you will need to reestablish them after the technology upgrade with your new account number(s). Auto transfers from checking accounts must also be reestablished even though the account number will not change.
Will my statements look different?
Yes. After the technology upgrade your statements will have a new, easier-to-read format.
Will the branch ask for my identification?
Yes. For your added protection, we may scan your license or other identification the next time you visit a branch. After your identification is scanned, we will be able to identify you faster and prevent unauthorized activity.
Will my direct deposit(s) remain in place?
Yes. Any direct deposits you have established will remain in place.
Will online banking and bill pay be available during the technology upgrade?
Online banking and bill pay will not be available from Friday, August 31 at 6:00 p.m. to Monday, September 3 at 9:00 a.m.
Will my online banking username change?
Your online banking username will remain the same.
Will my online banking password change?
Your online banking password will not change.
Will my online banking look different after the technology upgrade?
Yes, you will notice some changes in online banking after the technology upgrade. For instance, your accounts will now be listed in alphabetical order based on the account description (i.e. “checking” or “emergency savings”).
If you are joint on another member’s account, you might notice that the account name or description is different in the new system. You can change this by changing the nickname of the account in account settings. This nickname will only reflect on your account, not the primary owner’s account.
Will joint account holders be able to log in to online banking after the technology upgrade?
Joint account holders who do not have their own primary account with OneAZ Credit Union will not be able to log into Online Banking with their own unique User ID. These account holders can join OneAZ Credit Union and set up an Online Banking User ID, at which time they will be able to access the account they are joint on.
We do not recommend sharing your Online Banking User ID and password with anyone. After the technology upgrade, all your OneAZ Credit Union accounts will be visible under one login. If you have shared your Online Banking credentials (even with joint account holders) we recommend changing your password and keeping it private.
Will I see my account history in online banking after the technology upgrade?
Yes, your account history will be available in online banking.
Will my mobile banking app username change?
Your mobile banking username will remain the same.
Will my mobile banking app password change?
Your mobile banking password will remain the same.
Will the automated telephone banking system be available during the technology upgrade?
The automated telephone banking system will not be available from Friday, August 31, 2018 at 6:00 p.m. to Tuesday, September 4, 2018 at 6:00 a.m.
Will my telephone banking PIN change?
You may continue to use your account number and PIN to access telephone banking following the technology upgrade.
If you are a joint owner on another member’s account, you must create a new unique passcode the first time you access telephone banking after the technology upgrade.