Welcome to your OneAZ Auto Loan.


What’s next?

Here’s everything you need to know about your new auto loan:

  • Sign into Online Banking to view your loan– to set up online banking, click here for a quick guide
  • Please remember to alert your insurance company to add OneAZ Credit Union as the lien holder on your policy. Proof of insurance can be submitted to www.myinsuranceinfo.com or faxed to 800.713.0256
  • Download the myOneAZcu Mobile Banking app to set up loan payments—all without leaving your living room!

OneAZ Mobile Banking app - Spending Analysis
Data rates apply.

Next Level Banking

Now your bank is as mobile as you are.

  • Set Travel Notices
  • Card Controls
  • Financial Goal Setting
  • Seamless on All Devices
  • Alerts
  • Check Ordering
Compatible with:
Compatible with Apple Pay, Google Pay, Samsung Pay

You have the option to receive eStatements or paper statements. If you are not enrolled in Online and Mobile Banking, you will default to paper statements.

Once you are enrolled in Online and Mobile Banking, click on the three dots in the blue navigation bar and select Documents and Statements. Select Register and let us know if this is for a Personal Account or a Business Account.

Complete the required fields and select Next. Review the Consent to Electronic Documents and select the checkbox to confirm you have read and agree to the terms outlined. Then select Finish. This will complete your eStatement enrollment.

To turn eStatements off, click on the three dots in the navigation bar, select Documents and Statements, select Settings. From here, you can select the Discontinue box and click Submit.

There are multiple ways to make a payment on your OneAZ loan. Take a moment to review your options below.

  • Online & Mobile Banking: Once you’re logged in, select Make a Transfer then select New Transfer. On the New Transfer screen, choose the account you want to pay from, then select the loan account you want to pay. Enter your payment details and select from one-time, recurring, or ‘schedule a payment’ options. You may choose to pay from a OneAZ account or a non-OneAZ checking account, savings account or debit card. Payments may take up to three business days to post.
    If the account you would like to transfer to is not in the drop-down menu, select New External Financial Institution. Follow the prompts to add the account you would like to transfer to and select Submit.
    You may also select Pay a Loan with a Debit Card to make a one-time payment.
  • Telephone Banking: Call 844.663.2928 to use our automated payment service. There may be a fee associated with this service.
  • Call Us: If you have the funds available in a OneAZ account, you can contact our Member Care Center and ask them to apply these funds toward your loan. Our Member Care Center can also take payments over the phone with a credit or debit card; there may be a fee associated with this service.
    Take a look at OneAZ’s Account Disclosure Rate Supplement and Schedule of Fees and Charges to view current fees and rates.
  • In-person: Visit us at your local OneAZ branch and work with a teller to make your payment.
  • Mail: Send a check to our corporate office at the address below. Your name and address should be on the check, and the memo line should contain your loan number and payment due date.
    OneAZ Corporate Office
    ATTN: Deposit Operations
    2355 W. Pinnacle Peak Rd.
    Phoenix, AZ 85027

You can view your auto loan details on your monthly statement or online.

If you’re signed into Online or Mobile Banking, select the loan account from the left pane. A screen will appear that shows your amount due, payment due date and more.

Use the New Member Registration guide to view step-by-step instructions.

Protect your investment with GAP!

Financing a vehicle can come with a big price tag, and it’s important to protect your investment. Guaranteed Asset Protection (GAP) covers you in the case of a total loss of your vehicle.1

If your insurance settlement is less than your loan balance, OneAZ will cover that “gap” so you don’t have to pay the outstanding balance!


Your outstanding balance is covered if your vehicle is totaled or stolen.2


You’ll get a $1,000 boost toward a down payment on your next auto loan if financed with OneAZ within 90 days of total loss.3


GAP can be added to your total loan amount, so you don’t have to pay now.

Ready to protect your auto investment? Our Virtual Team is ready to help you add GAP to your OneAZ auto loan today!


This is a great opportunity to become familiar with our Virtual Team. Call our Virtual Team associates at 844.966.1233 or send an email to loans@oneazcu.com. The Virtual Team can assist you with questions around your existing GAP product and can help you understand your GAP options.

This is a great opportunity to become familiar with our Virtual Team. Call our Virtual Team associates at 844.966.1233 or send an email to loans@oneazcu.com. The Virtual Team can assist you with questions around your existing warranty product and can help you understand your warranty options.

This notification is letting you know that OneAZ has not received your proof of auto insurance. If you do not own your vehicle and do not want to use a OneAZ auto insurance provider, please work with your chosen insurance company to add OneAZ Credit Union as a lienholder to your vehicle.

Once OneAZ has been added as a lienholder to your insurance policy, submit proof of insurance to www.myinsuranceinfo.com or fax it to 800.713.0256.

For questions about submitting proof of auto insurance, or to learn whether your insurance has been received, please call 800.998.0762.

OneAZ associates are known for their knowledgeable and friendly service. We recommend scheduling an appointment online to meet with a personal banker at your local OneAZ branch. If you prefer not to visit us in person, our Member Care Center associates are available Monday through Friday from 8:00 AM to 6:00 PM. Call them at 844.663.2928 or login to Online Banking to chat with them using Live Chat. If you’re logged in, you also have the option of sending our Member Care Center a secure message.

For general questions or concerns, email us at questions@oneazcu.com. Please do not include account information in these emails.

Visit a Branch

Visit one of our 20 branches across Arizona to open a new account, apply for a loan or credit card, get your debit card and more. We recommend scheduling an appointment prior to your visit!

Schedule an Appointment

Find an ATM

With your OneAZ Visa® Debit Card, you have access to 470 CULIANCE Network ATMs in Arizona and 41,343 across the nation.

Find an ATM

We Can Help

Our team of experts is standing by to help you achieve your financial goals.

To open a new account, apply for a loan or get answers to your questions, contact our Virtual Team or make an appointment at your local OneAZ branch today.

Live Chat

Live Chat

Log in and click on the Chat icon in the top navigation.

Sign In



Call our team and get set up!


Find a Branch


Stop by one of our branches today!

Find a Branch

What Does it Mean to be a OneAZ Member?

Glad you asked! As a OneAZ member, you’re putting your money—and your trust—in an organization that offers personalized service, competitive loan rates and a community focus. We’ve been helping Arizonans like you reach their financial goals since 1951, and we’re ready to work with you, too. After all, together, Arizona moves forward.

  • You own a share. As a member, you own a share in OneAZ Credit Union—that means we answer to you, not stockholders. Plus, you have a say in who serves on our Board of Directors, who make decisions in members’ best interests.
  • You’re giving back to the community. The OneAZ Community Foundation, funded by OneAZ Credit Union members, has given over $1.5 million to nonprofits and community members.
  • You benefit from profits. We’re not-for-profit, so our earnings are returned to members in the form of better rates, lower fees and technology that makes it easier for you to manage your money.
  • You are part of our mission. OneAZ’s mission is about improving the lives of our members, associates and the communities we serve. For membership eligibility, click here.

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1 Where allowed by law and when financed by OneAZ Credit Union.

2 Reimbursement eligibility: If the Member suffers a loss during the benefit period which is covered by the Member’s auto insurance policy, the Member may be entitled to reimbursement of the auto insurance policy deductible amount up to five hundred dollars ($500) per loss (limit of two losses per year) when a loss is filed and paid by the auto insurance company for a covered auto the Member owns or leases evidenced by the title or registration, and insures under an auto insurance policy designating the Member as the name insured.

3 Loss means an event for which the auto insurance company has approved and paid a collision or comprehensive claim which exceeds the auto insurance policy deductible for the covered auto.