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Popular Topics

Popular Topics

Please request an appointment online to meet with a personal banker at your local OneAZ branch. You may also apply online. Once your application is reviewed and processed, an account opening specialist will call you to finalize account setup.

You can submit proof of auto insurance to www.myinsuranceinfo.com. It can also be faxed to 800.713.0256.

For questions about submitting proof of auto insurance, call 800.998.0762.

To locate your member number, login to Online Banking. Once you’re in, select Additional Services, then select Online Forms. From here, you can select any form on the list and your member number will pre-populate in the form.

The member number cannot be located in the Mobile App. For additional assistance, please contact our Member Care Center.

A travel memo is required to be placed on file with OneAZ any time you know you’ll be using your debit card out of the state of Arizona. Our associate will log each place you anticipate using your card so that it is not get flagged for fraud. Please contact our Member Care Center to place a travel memo on file.

To access Bill Pay, login to Online Banking. Once you’re in, select Bill Pay from the navigation bar. To add a payment, select the payee from the list of quick suggestions provided. If you cannot locate your payee, you can type the name of the person or business you would like to pay in the search box and select Add.

Enter the required payee account information and select Add Payee. Enter the payment amount and choose a payment date. When you’re ready, select Pay and finally select Confirm to complete the payment.

There are multiple ways to make a payment on your OneAZ loan. Take a moment to review your options below.

  • Online Banking: Once you have logged in to Online Banking, select Transfer Funds then select Loan Payment. On the Loan Payment screen, you can enter your payment details and select from one-time, recurring, or ‘schedule a payment’ options. You may choose to pay from a OneAZ account or a non-OneAZ checking account, savings account or debit card. Payments may take up to three business days to post.
  • Mobile App: To pay from a OneAZ account on the Mobile App, select Transfers and choose the account you would like to pay from. To pay your loan using a non-OneAZ checking account, savings account or debit card, select More, then choose Loan Payment. On the Loan Payment screen, you can enter your payment details and select from one-time, recurring or ‘schedule a payment’ options. Payments may take up to three business days to post.
  • Telephone Banking: Call 844.663.2928 to use our automated payment service. There may be a fee associated with this service.
  • Call Us: If you have the funds available in a OneAZ account, you can contact our Member Care Center and ask them to apply these funds toward your loan. Our Member Care Center can also take payments over the phone with a credit or debit card; there may be a fee associated with this service.
  • In-person: Visit us at your local OneAZ branch and work with a teller to make your payment.

You have two options for transferring money to another financial institution. The first option is Transfer Between My Accounts, which can be accessed in Online Banking. There are fees associated with this service.

The second option is Popmoney®, which is free for transfers that take 3-5 business days. You can access this service in Online Banking or the Mobile App. There is a fee associated with expedited transfers.

You can manage account alerts in Online Banking. Once you’re in, select Notifications in the upper right-hand corner of the page. Next, select Settings, then click on Add/Remove/Edit Alerts to manage your alerts. Once you are satisfied with the alert settings, select Submit.

You may enroll in optional overdraft protection. With overdraft protection, you can link a OneAZ savings account or line of credit to a checking account as a source of assistance when there are not enough funds available to cover a transaction.

When you link a savings account or line of credit to your checking account, you can draw from those funds instead of using Courtesy Pay or incurring an insufficient funds fee. The cost for this service is significantly lower than an insufficient funds fee. To enroll in overdraft protection, please request an appointment online to meet with a personal banker at your local branch, or contact our Member Care Center.

Refer to OneAZ’s fee schedule for current rates and disclosures.

Many employers have payroll systems that allow you to enter your deposit information directly into their software. Once your deposit information is accepted by your employer, it may take up to two payroll cycles to see direct deposit take effect.

For questions about direct deposit, please request an appointment with a personal banker at your local branch or contact our Member Care Center.

OneAZ’s routing number is 322172496. To locate your account number, login to Online Banking, click on your account, then select Account Details. Here, you will see your full OneAZ account number.

There are two types of Courtesy Pay plans that OneAZ offers, which are outlined below. Please read the details provided so that you understand your options and fees associated with each plan:

Federal Overdraft Protection

OneAZ is legally required to automatically enroll members in an overdraft protection plan that allows check transactions and automatic bill payment transactions to post to your account regardless of whether there are funds available. If you would like to remove your automatic enrollment in the Federal Overdraft Protection plan, please request an appointment online to meet with a personal banker at your local OneAZ branch, or contact our Member Care Center.

If you write a check and the payee deposits the check, it will clear your account even if there are not enough funds in your account if you are enrolled in Federal Overdraft Protection. A Courtesy Pay overdraft fee will be assessed to your account.

If you have authorized other financial institutions or entities to make automatic withdrawals from your OneAZ account, OneAZ will allow those transactions to go through even if there are not enough funds in your account if you are enrolled in Federal Overdraft Protection. A Courtesy Pay overdraft fee will be assessed to your account.

OneAZ Additional Overdraft Protection

You may opt into Additional Overdraft Protection, which allows ATM and debit card transactions to clear your account even if there are not enough funds available. An insufficient funds fee will be assessed to your account for each transaction that clears your account while there are not enough funds available.

To opt into Additional Overdraft Protection, please request an appointment online to meet with a personal banker at your local OneAZ branch, or contact our Member Care Center.

A hold means there is money in your account that isn't available yet. We might place a hold on money for a number of reasons that delay its availability. Your available balance won't include any funds on hold.

To submit a wire transfer, please request an appointment with a personal banker at your local OneAZ branch. If you are unable to visit a branch, contact our Member Care Center to review your options.

Restrictions on wire transfers may apply when calling in, as our Member Care Center is limited to assisting with wires that are for the benefit of the member. Examples of wires that can be completed over the phone are title transfers and transfers between accounts that are in your name at different financial institutions.

You may receive communication from our Member Care Representatives via secured messages. These messages are sent to and from the email address you have on file with OneAZ.

To access secured messages, login to Online Banking. Once you’re in, click on the Support link in the upper right-hand corner of the page. A support window will pop up. From there, select Secure Email and FAQs.

To view a secure message from our Member Care Representatives, select Check Message Status. Here, you can view all open, pending, and resolved or closed messages. Messages coming from our associates will show as resolved or closed; to access these tickets, select All Tickets in the Message Center.

To create a new secure message, select New Message and complete the required fields. Once you submit your message, it will be sent to our Member Care Center for review. For ease of reference, a ticket is created in our system which makes it simple to identify the message by both you and our associates.

DocuSign has created a simple step-by-step guide to completing this process.

The National Credit Union Share Insurance Fund (NCUA) was created by Congress in 1970 to insure members' deposits in federally insured credit unions. Administered by the NCUA, the Share Insurance Fund insures individual accounts up to $250,000, and a member’s interest in all joint accounts combined is insured up to $250,000. The Share Insurance Fund separately protects IRA and KEOGH retirement accounts up to $250,000.

The Share Insurance Fund has the backing of the full faith and credit of the United States. Credit union members have never lost even a penny of insured savings at a federally insured credit union.

Please request an appointment online to meet with a personal banker at your local OneAZ branch to learn more about how to maximize the amount you can insure with OneAZ.

Take a look at OneAZ’s Account Disclosure Rate Supplement and Schedule of Fees and Charges to view current fees and rates.

Up to 24 months’ worth of statements are available for your Online Banking account(s). An email is sent to the email address on file when the monthly statement is ready to view.

If you would like for your eStatements to be delivered to a different email address, login to Online Banking. From here select My Settings in the upper right-hand corner of the page. Next, select the Update link next to your existing email address. Enter your new email address and select Change E-mail Address.

Online Banking

Online Banking

Watch this video to learn how to set up Online Banking and the Mobile App.

To order checks, login to Online Banking. Once you’re in, select Additional Services, then select Check Order. This link will take you to our check partner’s website, Harland Clarke. Shop for the item(s) you’d like to purchase and add them to your cart, then complete the order. The purchase is deducted from your OneAZ checking account.

For assistance with ordering checks, please request an appointment with a personal banker at your local OneAZ branch or contact our Member Care Center. If you recently changed your address, you will need to contact us for assistance with the order.

You can select the type of statements that you would like to receive when you login to Online Banking. Once you’re in, select Statements in the navigation bar. Next, select Settings.

Select Resume to enroll in the type of statement you would prefer to receive. Select Discontinue to unenroll in a type of statement that you’re currently receiving. Once you have made your selections, select Submit.

To change your address, login to Online Banking. Once you’re in, select My Settings, and then update your contact information. Once you’ve finished updating your information, select Submit.

You may also update your address in the Mobile App. For additional assistance with address changes, please contact our Member Care Center or request an appointment with a personal banker at your local OneAZ branch.

To register for Bill Pay, login to Online Banking. Once you’re in, select Bill Pay on the navigation bar. The next page will prompt you to enter the information needed to register for Bill Pay. Once your information has been entered, select Accept Terms and Conditions. Finally, select Complete Sign-up.

To transfer money between OneAZ accounts, login to Online Banking. Once you’re in, select Transfer Funds and then select Send Money to Member.

Choose which OneAZ account you would like to transfer from. In the To field, select Add Recipient.

Enter the following information about the account you’re transferring money to:

  • First three characters of member’s last name
  • Member’s account type
  • Member’s account number
  • Member’s OneAZ member number

Select Verify Recipient. Enter the amount you would like to transfer and include a memo (optional). Once you have validated the information, select Make Transfer to complete the transfer. The funds will transfer between the OneAZ accounts immediately.

Popmoney® is an online banking resource that allows you to send, request, and receive money to and from anyone in the United States regardless of their financial institution. This service is free for transfers that allow 3-5 business days. You can access this service in Online Banking or the Mobile App. There is a fee associated with expedited transfers. For more detailed FAQs around this service, please visit the Popmoney® website.

You may not be able to log in to Online Banking for the following reasons:

Password

If you have forgotten your password or have attempted the incorrect password several times, you will need to reset your password.

Passwords must meet the criteria required by the Credit Union. All passwords are case sensitive. Industry best practices and information security standards recommend frequent password changes and we encourage our members to consider these security practices.

Security

If you are unable to access Online Banking, it may indicate a problem accessing secured websites. Both your browser and Internet service provider must support secured sites. Use your browser settings section to verify your security settings. An upgrade to your browser, such as Microsoft® Internet Explorer or Firefox, may be necessary.

Firewalls/Proxy Servers

If you are using one of the recommended browsers and are still experiencing a problem, the problem may lie with your own Internet service provider (ISP). This is particularly common with employer-based access to the Internet. Your employer may have firewalls, proxy servers or other equipment that may prevent access to secured sites. Contact your company's Data Processing Department or Information Technology Department regarding the problem or try to access Online Banking from another location. If you are running a personal firewall at home, you may want to temporarily disable it to determine if it is blocking access to Online Banking.

Cookies

If you receive the following message after logging in successfully, all further processing and/or access to any portion of Online Banking during this session will be blocked: "Internet Account Access Session Error."

Return to the login screen to start a new session. This error indicates that you did not accept one or more cookies. To enter the secured encrypted site, you must accept the cookies. Since there are several cookies within Online Banking, it is suggested that you disable the cookie alert within your browser while viewing account information. An upgrade to your browser, such as Microsoft Internet Explorer or Firefox, may be necessary.

JavaScript

If you are prompted with a dialog box that asks you to re-enter your password (after initially entering your account number and OneAZ Credit Union Online password), your browser may not support JavaScript, or JavaScript may not be enabled. Use the browser settings section to verify your JavaScript settings. An upgrade to your browser, such as Microsoft Internet Explorer or Firefox, may be necessary.

To stop payment on a check, login to Online Banking. Once you’re in, select Additional Services and navigate to the Shared Draft Stop Payment form. Complete this form and select Submit.

A stop payment can take up to three business days to process and is stored in our system for six months. For assistance with your stop payment request, please request an appointment with a personal banker at your local OneAZ branch or contact our Member Care Center.

To dispute an external withdrawal, you may complete a form in Online Banking, call our Member Care Center or request an appointment online to meet with a personal banker at your local OneAZ branch.

To begin the dispute online, login to the Online Banking platform. Once you’re in, select Additional Services, then select Online Forms. Complete the Written Request of Unauthorized Debit form and click Submit. From here, our team will review your dispute and communicate the status to you.

You can stop payment on an external withdrawal when you login to Online Banking or the Mobile App. Once you’re in, select Additional Services and navigate to the ACH Stop Payment Request form. Complete the form and select Submit.

A stop payment can take up to three business days to process and is stored for up to six months. If you would like to discontinue a stop payment on an external withdrawal, you will be asked to sign a release form.

For assistance with your stop payment request, please request an appointment with a personal banker at your local OneAZ branch or contact our Member Care Center.

To grant account access another person, login to Online Banking. Once you’re in, select Additional Services, then select Share Access with Others.

Complete the required information, then select Submit. The person you provided access to will receive an email with credentials and instructions. This person will not be able to view statements or complete external transfers. They will be able to make bill payments to existing payees and complete internal transfers between OneAZ accounts.

Online Banking can be accessed in Google Chrome, Mozilla Firefox, Safari 9, Internet Explorer IE 11, and Microsoft Edge.

You can update a payee’s address in Bill Pay through Online Banking or the Mobile App.

When accessing Bill Pay through Online Banking, select the Bill Payment tab. Under the payee’s name, select Options and then select Account Information. From here, update the payee’s address and select Save.

When accessing Bill Pay through the Mobile App, select Bill Pay. Next, select the payee’s name and then select Edit. From here, update the payee’s address and select Done.

Bill Pay offers both electronic payments and check payments.

Electronic payments take 2-3 days to be received by the payee. There will be a thunderbolt icon next to the payment once an electronic payment is submitted.

Check payments can take 7-10 business days to be received by the payee. There will be an envelope icon next to the payment once a check payment is submitted.

If a payment was not received by the payee, please contact our Member Care Center.

Bill Pay offers both electronic payments and check payments.

Electronic payments take 2-3 days to be received by the payee and cannot be stopped by OneAZ once they are submitted. There will be a thunderbolt icon next to the payment once an electronic payment is submitted. Payments submitted electronically can only be reimbursed by the payee directly.

Check payments can take 7-10 business days to be received by the payee and can be stopped by OneAZ if the payment has not cleared. There will be an envelope icon next to the payment once a check payment is submitted.

If you would like assistance with stopping a check payment, please contact our Member Care Center.

More than one funding account can be added to your Bill Pay profile. Each time a new account is added to Bill Pay it goes through a verification process.

Two small trial deposits will take place 2-3 business days after a new account is added. Once the trial deposits are verified, the funding account is considered active. An active funding account will be available to select from when setting up Bill Pay payments.

Debit Cards

Debit Cards

To activate and create a PIN for your debit card, please call the Activation Line at 866.985.2273 from the telephone number you have on file with OneAZ.

To obtain a new debit card, request an appointment online to meet with a personal banker at your local OneAZ branch. Your personal banker can print a new debit card for you while you are in the branch. You may also order a debit card from our Member Care Center. Cards ordered through our Member Care Center may take 7-10 business days to arrive by mail.

Watch this video to learn how to use Debit Rewards.

If you are unsure whether you are a victim of fraud or experiencing a charge error, review the information below:

Charge Error

You recognize the transaction, but it appears to be incorrect. Some examples of charge errors are:

  • A recurring transaction or trial subscription you canceled
  • A product or service you never received or received late
  • A one-time purchase you returned or canceled, and you still haven’t received a credit
  • A charge higher than the amount on your receipt
  • A product or service you received and are dissatisfied with
  • Your card was charged even though you used cash or a different card
  • The same card was charged more than once for the same transaction

Fraud

A fraudulent transaction is one that wasn't made by you or anyone authorized to use your account. Before you report a fraudulent transaction, think back to ensure that you haven’t allowed someone to use your card. Review the transaction details, and keep in mind that some merchants use a different name or address for billing purposes.

Before taking action to file a dispute, review the details of the charge. If the charge looks incorrect, contact the merchant first. Merchants can resolve charge errors within a few days, whereas it can sometimes take financial institutions weeks to resolve. If the merchant is unable to resolve the charge error, OneAZ can investigate on your behalf.

If you file a debit card dispute, you will be asked to provide details about the transaction. The more details you provide, the faster your dispute may be resolved. Investigating a dispute may take 30 to 90 days. Provisional credits for disputes can take up to 10 business days to be processed.

To begin a debit card dispute, please request an appointment online to meet with a personal banker at your local OneAZ branch or call our Card Services team at 800.611.5006.

Credit Cards

Credit Cards

To activate your credit card, please call 800.527.7728 from the telephone number you have on file with OneAZ.

To create a PIN for your credit card, please call PIN NOW at 888.886.0083 from the telephone number you have on file with OneAZ.

To order a new credit card, please call 800.449.7728. Credit cards may take 7-10 business days to arrive by mail.

If you believe fraud has been detected on your credit card, report the activity to the number on the back of your card immediately. Our team of fraud experts will walk you through the steps needed to file a fraud dispute, then assign your case to a fraud specialist for review.

Before taking action to file a dispute, review the details of the charge. If the charge looks incorrect, contact the merchant first. Merchants can resolve charge errors within a few days, whereas it can sometimes take financial institutions weeks to resolve. If the merchant is unable to resolve the charge error, OneAZ can investigate on your behalf.

If you file a credit card dispute, you will be asked to provide details about the transaction. The more details you provide, the quicker your dispute may be resolved. Investigating a dispute may take 30 to 90 days. Provisional credits for disputes can take up to 10 business days to be processed.

If you would like to begin a credit card dispute, please call us at 800.449.7728.

Watch this video to learn how to use Credit Rewards.

If you would like to add a joint owner to your OneAZ Visa credit card, they will need to complete an application and become a member with OneAZ Credit Union.

Please request an appointment online to meet with a personal banker at your local OneAZ branch or on your computer, phone or tablet. You may also apply online or over the phone with our eTeam. Once your online application is reviewed and processed, an account opening specialist will call to finalize account setup.

To add an authorized user to your OneAZ Visa credit card, please request an appointment online to meet with a personal banker at your local OneAZ branch or on your computer, phone or tablet. You may also call our eTeam at 844.262.6805 for assistance.

To complete a balance transfer, please contact our Member Care Center. They will document and submit your request for a balance transfer and ensure that the request is completed.

You can set up automatic payments for your OneAZ Visa credit card with a checking account from any financial institution. Savings account cannot be used for credit card payments.

Download the VISA Automatic Payment Application Form and mail the completed form to the address shown on the document. Our Card Services team will process the form upon receipt.

If you would like assistance with completing the form, please contact our Member Care Center or request an appointment online to meet with a personal banker at your local OneAZ branch or on your computer, phone or tablet.

You can find your credit card details, such as payment amount, payment due date and interest rate, on your monthly statement and within Online Banking.

Once you’re signed in to Online Banking, click on the link next to your credit card’s account information. This will take you to an external site where your credit card details are managed.

There are multiple ways to make a payment on your OneAZ credit card.

  • In-person: Visit your local OneAZ branch and work with a teller to make your payment.
  • Online Banking: Once you're signed in to Online Banking, click on the link next to your credit card’s account information. This will take you to an external site where your credit card details are managed. On the credit card page, you can use an external payment method to make a payment. Please allow 2-3 days for these payments to be processed.
  • Call Us: If you have the funds available in a OneAZ account, you can contact our Member Care Center at 844.663.2928 and ask them to apply these funds toward your credit card balance.

If you call the number on the back of your credit card, a $5.00 fee will be assessed to make a payment. Please call our Member Care Center Monday – Friday, 8 a.m. – 6 p.m. to avoid this fee.

If fraud is detected on your credit card by the OneAZ Falcon team, we will call you to verify activity within 24-48 hours. If there is no answer, we will leave a voicemail asking you to return our call.

If your card has been blocked due to suspected fraud, please call us at 888.918.7313 at your earliest convenience.

You cannot switch from one OneAZ Visa credit card to another. A new application must be completed and submitted for each OneAZ credit card.

Please request an appointment online to meet with a personal banker at your local OneAZ branch or on your computer, phone or tablet. You may also apply online or over the phone with our eTeam. Once your online application is reviewed and processed, an account opening specialist will call to finalize account setup.

OneAZ completes a review every six months to determine if you qualify for an increase. If you qualify, OneAZ will automatically apply the increase. If you would like for one of our associates to complete a manual review, please contact our Member Care Center or request an appointment online to meet with a personal banker at your local OneAZ branch or on your computer, phone or tablet.

For help with your credit card, contact our Member Care Center at 844.663.2928 Monday – Friday, 8 a.m. – 6 p.m. If you need assistance outside of these hours, please call our support team at 866.820.5806.

You can complete a cash advance with your credit card at any financial institution that accepts VISA. You may also complete a cash advance at any ATM. There is a fee associated with this service; please refer to the fee schedule provided by Visa upon account opening.

If you would like to add insurance protection to your credit card, contact our Member Care Center at 844.663.2928. Our team will walk you through the information needed to submit a request.

Yes, you can use your Visa credit card outside of the United States. There is a 1% fee on international transactions.

OneAZ recommends placing a travel notification on file before traveling abroad. This helps our team make more informed decisions around potential fraud. Please call our Member Care Center at 844.663.2928 to file a travel notification.

My Account

My Account

A checking account is considered inactive after five months of no activity. A savings account is considered inactive after six months of no activity. Inactivity is defined as no monetary activity other than posting dividends. To avoid becoming inactive, we suggest performing at least one transaction (deposit or withdrawal) every few months for seldom-used accounts. A monthly inactivity fee is assessed to inactive accounts.

A dormant account is an account that has seen no activity for 12 consecutive months. Monthly inactivity fees may be applied to dormant accounts. To avoid becoming dormant, we recommend performing at least one transaction (deposit or withdrawal) every few months for seldom-used accounts.

Once an account goes dormant, a notice is sent to the address on file referencing a deadline for account reactivation. If steps are not taken to reactivate the account by the date referenced, OneAZ is legally required to escheat, or turn over, the funds to your state of residence. Once an account’s funds have been escheated to the state, the money can be recovered by contacting your state’s Department of Revenue.

To add or remove a joint owner, please request an appointment with a personal banker at your local OneAZ branch.

To add a joint account owner, the joint person will need to provide a valid government-issued photo identification and Social Security Number, and authorize a ChexSystems query for a credit check. All account holders will sign a revised Membership Application and an Account Change Form.

To remove a joint account owner, all account owners (including the joint) will need to sign a Removal of Joint Owner Form. All account owners staying on the account will sign a revised Membership Application.

To add or remove authorized signers, please request an appointment with a personal banker at your local OneAZ branch. If you are unable to visit a branch, contact our Member Care Center to review your options.

To add or remove a beneficiary, please request an appointment with a personal banker at your local OneAZ branch. If you are unable to visit a branch, contact our Member Care Center to review your options.

To add or remove co-borrowers, please request an appointment with a personal banker at your local OneAZ branch. If you are unable to visit a branch, contact our Member Care Center to review your options.

On behalf of the entire team at OneAZ Credit Union, please accept our sincerest condolences for your loss. We understand that the settling of an estate can be a complex process, and we are here to help.

Several documents may be required depending on the member’s account status. To start, OneAZ will request an original or certified copy of the member’s death certificate. After a copy of the certificate is made by our associate, the original is returned.

For assistance with this process, please request an appointment online to meet with a personal banker at your local OneAZ branch or contact our Member Care Center.

To add or remove a trust ownership, please request an appointment with a personal banker at your local OneAZ branch. If you are unable to visit a branch, contact our Member Care Center to review your options.

To add a Power of Attorney to your account, please request an appointment with a personal banker at your local OneAZ branch. If you are unable to visit a branch, contact our Member Care Center to review your options.

To change your name on your account, please request an appointment online to meet with a personal banker at your local OneAZ branch. If you’re unable to visit a branch, contact our Member Care Center to review your options.

Mobile App

Mobile App

Watch this video to learn how to deposit a check in the Mobile App.

You can select the type of statements that you would like to receive when you login to the Mobile App. Once you’re in, click the More link, select E-Statements, then select More.

Select Resume to enroll in the type of statement you would prefer to receive. Select Discontinue to unenroll in a type of statement that you’re currently receiving. Once you have made your selections, select Submit.

Watch this video to learn how to set up Online Banking and the Mobile App.

Popmoney® is an online banking resource that allows you to send, request, and receive money to and from anyone in the United States regardless of their financial institution. This service is free for transfers that allow 3-5 business days. You can access this service in Online Banking or the Mobile App. There is a fee associated with expedited transfers. For more detailed FAQs around this service, please visit the Popmoney® website.

To transfer money between OneAZ accounts, login to the Mobile App. Once you’re in, select Transfer.

Choose which OneAZ account you would like to transfer from. In the To field, select Add Recipient.

Enter the following information about the account you’re transferring money to:

  • First three characters of member’s last name
  • Member’s account type
  • Member’s account number
  • Member’s OneAZ member number

Select Verify Recipient. Enter the amount you would like to transfer and include a memo (optional). Once you have validated the information, select Make Transfer to complete the transfer. The funds will transfer between the OneAZ accounts immediately.

To register for Bill Pay, login to the Mobile App. Once you’re in, select Bill Pay on the navigation bar. The next page will prompt you to enter the information needed to register for Bill Pay. Once your information has been entered, select Accept Terms and Conditions. Finally, select Complete Sign-up.

To change your address, login to the Mobile App. Once you’re in, select More, then select Settings and then My Settings. From here, you can update your contact information. Once you’ve finished updating your information, select Save.

For additional assistance with address changes, please contact our Member Care Center or request an appointment with a personal banker at your local OneAZ branch.

You may receive communication from our Member Care Representatives via secured messages. These messages are sent to and from the email address you have on file with OneAZ.

To access secured messages, login to the Mobile App. Once you’re in, click on the More link then select Secure Email.

To view a secure message from our Member Care Representatives, select Check Message Status. Here, you can view all open, pending, and resolved or closed messages. Messages coming from our associates will show as resolved or closed; to access these tickets, click on the drop-down arrow next to open or pending and select All Tickets in the Message Center.

To create a new secure message, select New Message and complete the required fields. Once you submit your message, it will be sent to our Member Care Center for review. For ease of reference, a ticket is created in our system which makes it simple to identify the message by both you and our associates.

To stop payment on a check, login to Mobile App. Once you’re in, select the More link and navigate to the Stop Payment option. Complete this form and select Submit.

A stop payment can take up to three business days to process and is stored in our system for six months. For assistance with your stop payment request, please request an appointment with a personal banker at your local OneAZ branch or contact our Member Care Center.

Telephone Banking

Telephone Banking

There are three Telephone Banking numbers.

  1. Toll free: 800.604.2573
  2. Local: 602.255.2255
  3. Member Care: 844.663.2928 Option 1.

You are eligible for Telephone Banking upon becoming a member with OneAZ.

To access Telephone Banking, you will need your OneAZ Member Number and Personal Identification Number (PIN) to access your accounts via Telephone Banking. For assistance with locating either number, please call our Member Care Center at 844.663.2928.

If it’s your first time logging in, call our Member Care Center at 844.663.2928. Our associates will provide you with a temporary PIN which you can reset once you gain access.

There is a menu option to change your PIN. Listen for the option and follow the instructions provided. For additional assistance, press 0 to connect with a Member Care associate.

If you have multiple accounts with OneAZ, the Telephone Banking system will announce and identify accounts by last four digits of the account number.

To go back to a previous menu within Telephone Banking, press the number 9 on your keypad.

To get the menu options to repeat, press the # sign on your keypad.

Yes, for assistance, press 0 to be connected with a Member Care associate during operating hours.

With Telephone Banking, you can retrieve account information such as your current balance and loan payoff information, transfer funds, and review your account history on your checking, savings, certificate and internally serviced loan accounts.

You can use Telephone Banking to transfer funds between your OneAZ accounts, pay a OneAZ loan, check balances, and review recent deposits, withdrawals and transactional information.

OneAZ’s Telephone Banking service operates 24 hours a day, 7 days a week. To use Telephone Banking, you will need a touch-tone telephone and your unique Access Code provided at account opening.

If you need your Access Code, please request an appointment online to meet with a personal banker at your local OneAZ branch, or contact our Member Care Center.

Contact Us

Contact Us

Who can I contact for help?

OneAZ associates are known for their knowledgeable and friendly service. Please request an appointment online to meet with a personal banker at your local OneAZ branch or virtually through Zoom.

Our Member Care Center associates are available Monday through Friday from 8:00 am to 6:00 pm. Call them at 844.663.2928 or login to Online Banking to chat with them using Live Chat. If you’re logged in, you also have the option of sending our Member Care Center a secure message.

For general questions or concerns, email us at questions@oneazcu.com. Please do not include account information in these emails.

Receive easy, enjoyable and effective service through a variety of channels.

Member Services

844.663.2928

questions@oneazcu.com

Telephone Banking

800.604.2573

Career Opportunities

602.322.6500

Investment Services

877.566.0517

Business Lending

800.562.0662

BLending@oneazcu.com

Mortgage - Applying for New Loan

855.505.4663

emlo@oneazcu.com

Mortgage - Servicing of Existing Loan

602.322.6550

homeloandepartment@oneazcu.com

Consumer Loans (Auto, Credit Card, Home Equity and Personal Loans)

800.453.9897

Loans@oneazcu.com

If you are using a screen reader or other auxiliary aid and are having problems using this website, please call 844.663.2928 for assistance. All products and services available on this website are available at OneAZ Credit Union’s full-service locations.

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