Unexpected service interruptions can be frustrating, which is why we're excited to share our revamped outage resource center! Whether it's a planned maintenance update or an unforeseen hiccup, OneAZ Pulse is your go-to hub for real-time service status updates.
Bookmark this page and make it your first stop whenever you encounter any service-related concerns.
Scheduled Maintenance
Upcoming Maintenance
Scheduled Maintenance-Allstate
Start: Fri, May 9, 2025 | 7:30 PM
End: Sun, May 11, 2025 | 7:00 AM
OneAZ Members who subscribe to Identity Theft Monitoring, available with a 'Benefits Checking" account, may experience login issues during scheduled maintenance.
Scheduled Maintenance
Start: Tue, May 13, 2025 | 10:00 PM
End: Tue, May 13, 2025 | 11:00 PM
Online and Mobile Banking, as well as Zelle services, will be unavailable during this time. Members will also be unable to complete ATM transactions at both OneAZ and non-OneAZ ATMs.
Scheduled Maintenance
Start: Tue, May 14, 2025 | 11:00 PM
End: Tue, May 14, 2025 | 12:00 PM
Online and Mobile Banking, as well as Zelle services, will be unavailable during this time. Members will also be unable to complete ATM transactions at both OneAZ and non-OneAZ ATMs.
Past Maintenance
Scheduled Maintenance
Start: Fri., April 25, 2025 | 9:30 PM
End: Sat., April 26, 2025 | 6:00 AM
Scheduled system maintenance will occur April 25th, 2025 at 9:30pm MST thru April 26th, 2025 at 6:00AM MST. During this time, Online Banking, Telephone Banking and Zelle may be unavailable. We apologize for the inconvenience and will restore service as soon as possible.
Zelle Scheduled Maintenance
Start: Sun., March 23, 2025 | 1:00 AM
End: Sun., March 23, 2025 | 3:00 AM
Zelle will be down for scheduled maintenance on March 23rd from 1AM to 3PM PST. We apologize for any inconvenience. Our team will restore service as quickly as possible.
Scheduled System Maintenance
Start: Sun., March 23, 2025 | 12:01 AM
End: Sun., March 23, 2025 | 7:00 AM
During this time, members may experience delays in transactions posting to their accounts. We appreciate your patience and understanding.
Outage Alert: Telephone Banking Outage
Start: Thu, February 6th | 9:00 PM
End: Thu, February 6th | 11:00 PM
Telephone Banking will experience an interruption in service on 2/6/26 for scheduled maintenance from approximately 9pm-11pm. Our team will work to return service as soon as possible. If you need immediate assistance, please contact our Member Care Center by calling 844.663.2928. We apologize for any inconvenience.
Outage Alert: ATM and Online Banking
Start: Mon, January 13th | 10:00 PM
End: Tue, January 14th | 12:01 AM
ATMs, Online Banking, and the Mobile Banking App will be unavailable during this time.
Outage Alert_ATM, Online Banking, Zelle, and Telephone Banking
Start: Fri. Dec 6, 2024 | 9:00 PM
End: Sat. Dec 7, 2024 | 6:00 AM
ATM, Online Banking, Zelle, and Telephone Banking will be unavailable during this time. Members will be unable to complete ATM transactions at OneAZ and non-OneAZ ATMs.
Outage Alert_ATM & Digital Banking
Start: Mon. Nov 25, 2024 | 10:00 PM
End: Tue. Nov 26, 2024 | 12:01 AM
Online and Mobile Banking services will be unavailable during this time. Members will be unable to complete ATM transactions at OneAZ and non-OneAZ ATMs.
OneAZcu.com Scheduled Maintenance
Start: Wed. Nov 13, 2024 | 11:00 PM
End: Wed. Nov 13, 2024 | 11:30 PM
OneAZcu.com may be intermittently unavailable. This will not impact Online Banking or the Mobile App. Thank you for your patience during this maintenance period.
Outage Alert_ATM & Digital Banking
Start: Tue. Nov 5, 2024 | 10:00 PM
End: Wed. Nov 6, 2024 | 12:01 AM
Online and Mobile Banking services will be unavailable during this time. Members will be unable to complete ATM transactions at OneAZ and non-OneAZ ATMs.
Outage Alert_ATM & Digital Banking
Start: Fri., Oct 4, 2024 | 9:30 PM
End: Sat., Oct 5, 2024 | 6:00 AM
Online and Mobile Banking services will be unavailable during this time. Members will be unable to complete ATM transactions at OneAZ and non-OneAZ ATMs.
Outage Alert_ATM & Digital Banking
Start: Fri., Oct 4, 2024 | 9:30 PM
End: Sat., Oct 5, 2024 | 6:00 AM
Online and Mobile Banking services will be unavailable during this time. Members will be unable to complete ATM transactions at OneAZ and non-OneAZ ATMs.
Outage Alert ATM & Digital Banking
Start: Wed., Oct 2, 2024 | 10:00 PM
End: Thu., Oct 3, 2024 | 1:00 AM
Online and Mobile Banking services will be unavailable during this time. Members will be unable to complete ATM transactions at OneAZ and non-OneAZ ATMs.
Online Banking & ATM
Start: Tue., September 17, 2024 | 10:00 PM
End: Wed., September 18, 2024 | 12:01 AM
Online and Mobile Banking services will be unavailable during this time. Members will be unable to complete ATM transactions at OneAZ and non-OneAZ ATMs.
Outage Alert ATM & Digital Banking
Start: Wed., Oct 2, 2024 | 10:00 PM
End: Thu., Oct 3, 2024 | 1:00 AM
Online and Mobile Banking services will be unavailable during this time. Members will be unable to complete ATM transactions at OneAZ and non-OneAZ ATMs.
Zelle
Start: Fri., September 13, 2024 | 10:00 PM
End: Sat., September 14, 2024 | 12:00 AM
We will be performing scheduled maintenance during this time. Zelle may have been unavailable.
eStatements
Start: Sat., Aug 17, 2024 | 10:00 AM
End: Sat., Aug 17, 2024 | 4:00 PM
eStatements will be unavailable in Online and Mobile Banking on Saturday, August 17th from 10:00 AM through 4:00 PM. We apologize for the inconvenience.
OneAZcu.com Scheduled Maintenance
Start: Wed., Aug 7, 2024 | 7:00 PM
End: Wed., Aug 7, 2024 | 10:00 PM
OneAZcu.com may be intermittently unavailable. This will not impact Online Banking or the Mobile App. Thank you for your patience during this maintenance period.
Mobile Check Deposit Unavailable
Start: Fri., June 7, 2024 | 10:00 PM
End:Sat., June 8, 2024 | 1:00 AM
Mobile Check Deposit will be unavailable. Thank you for your patience during this maintenance period.
USA Carrier Maintenance - Multiple Networks
Start: Tue., June 11, 2024
End:Fri., June 14, 2024
From June 11th through June 14th, you may experience delays to MFA (multi-factor authentication) codes coming in through text message. Please consider sending MFA to your email if you experience a delay.
MFA Codes (Text Only)
Start: Wed., May 29, 2024 | 8:00 AM
End:TBD
Starting May 29th, you may experience delays to MFA (multi-factor authentication) codes coming in through text message. Interruptions to this service will be restored as soon as possible. Please consider sending MFA to your email if you experience a delay.
Online Banking, Mobile App, ATMs, Telephone Banking & Zelle
Start: Fri., April 19, 2024 | 9:00 PM
End:Sat., April 20, 2024 | 3:00 AM
We performed scheduled maintenance during this time. Online Banking, Mobile App, check deposit, ATMs, Telephone Banking and Zelle may have been unavailable.
Unplanned Outages
Flagstaff - Sawmill Branch ATM
Start: Fri., May 9, 2025
End: N/A
Our Flagstaff Sawmill Drive-up ATM is currently unavailable. Please visit our locations page to find another branch location near you or utilize one of our many fee-free ATM’s. We apologize for the inconvenience and are working to restore ATM service as quickly as possible.
Tucson - Alvernon Way Branch ATM
Start: Fri., September 9, 2024
End: Tues., October 1, 2024
The Alvernon ATM is currently unavailable. Please visit our locations page to find another branch location near you, or utilize one of our many fee-free ATM’s. We apologize for the inconvenience and are working to restore ATM service as soon as possible.
Prescott Valley Branch
Start: Fri., September 6, 2024
End: Wed., September 11, 2024
The Prescott Valley branch is currently unable to issue new debit cards. Please schedule an appointment at a nearby branch or connect with us at 844.663.2928 for support with replacement debit cards.
Sedona Branch
Start: Fri., September 6, 2024
End: Wed., September 11, 2024
The Sedona branch is currently unable to issue new debit cards. Please schedule an appointment at a nearby branch or connect with us at 844.663.2928 for support with replacement debit cards.
Gilbert - Guadalupe Rd. Branch
Start: Wed., May 29, 2024 | 8:00 AM
End: Thurs., May 30, 2024 | 8:00 AM
Our Gilbert - Guadalupe Rd. branch was closed. Please visit us at 3349 E Queen Creek Rd, Gilbert, AZ 85297 or 840 E Southern Ave., Suite 101 Tempe, AZ 85282 for in-person assistance. Our team can complete many transactions with you by phone and chat. Call us at 844.663.2928 or login to Digital Banking to chat with our team. We are working to re-open this location as soon as possible.
OneAZcu.com
Start: Thurs., May 2, 2024 | 12:00 PM
End:Thurs., May 2, 2024 | 1:00 PM
The OneAZcu.com website was down.
OneAZcu.com
Start:Wed., January 15, 2024 | 5:00 PM
End:Wed., January 15, 2024 | 7:00 PM
The OneAZcu.com website was down.
Gilbert - Guadalupe Rd. Branch
Start: Wed., May 29, 2024 | 8:00 AM
End: Thurs., May 30, 2024 | 8:00 AM
Our Gilbert - Guadalupe Rd. branch was closed. Please visit us at 3349 E Queen Creek Rd, Gilbert, AZ 85297 or 840 E Southern Ave., Suite 101 Tempe, AZ 85282 for in-person assistance. Our team can complete many transactions with you by phone and chat. Call us at 844.663.2928 or login to Digital Banking to chat with our team. We are working to re-open this location as soon as possible.
Contact Us
Phone
Member Care Center Hours
Monday – Friday: 8:00 AM – 6:00 PM
