OneAZ Credit Union

Security Alert – We have received reports of members receiving text messages and phone calls from someone claiming to be from “OneAZ Fraud Department” asking for their debit card number and expiration date. This is a phishing attempt and a security threat. If you received this text, please delete it. If you responded to the text or call and provided account information, please call the phone number on the back of your debit card, and closely monitor your transactions. Reminder – OneAZ will NEVER call or text you to request your debit card number, expiration date, or other account or personal information.

Your OneAZ Home Equity Line of Credit.

Home Equity Line of Credit (HELOC)

What’s next?

  • If you requested HELOC checks at closing, they will be delivered by mail in 1-2 weeks
  • Sign into Online Banking to access your account
  • Download the OneAZ Mobile Banking app so you can manage your accounts on the go.

A few important notes about your HELOC:

  • You may access your line of credit to borrow money through your Online or Mobile Banking account, in-person at a branch, or over the phone.
  • You can make payments through Online Banking, by mail, or in-person at one of our branches. We encourage the use of ACH autopay, so you never have to worry about missing a payment.
  • OneAZ must be notified of any changes in your homeowner’s insurance policy for the duration of the HELOC.

OneAZ Mobile Banking app - Spending Analysis
Data rates apply.

Next Level Banking

Now your bank is as mobile as you are.

  • Set Travel Notices
  • Card Controls
  • Financial Goal Setting
  • Seamless on All Devices
  • Alerts
  • Check Ordering
Compatible with:
Compatible with Apple Pay, Google Pay, Samsung Pay

HELOC FAQs

When your HELOC funds, an initial $10,000.00 draw must be completed. The funds from your initial draw will appear on your monthly statements and in Online and Mobile Banking.

If you are paying off debt with your initial draw, a check from OneAZ to the 3rd party will be sent through the U.S. Postal Service.

You may draw on your line of credit for 10 years before the repayment period begins.

With Online and Mobile Banking, you can set up scheduled transfers to your OneAZ HELOC account.

For assistance with automatic loan payments, visit OneAZcu.com/help or YouTube.com/OneAZCreditUnion.

For personal assistance, connect with our Member Care Center at 844.663.2928 and through Live Chat and Secure Message.

Our team is also available by email HomeLoanDepartment@OneAZcu.com.

OneAZ must be promptly notified of any changes in your homeowner’s insurance. You are required to maintain a homeowner’s insurance policy for the duration of your Home Equity Line of Credit.

Connect with our team at 800.453.0195 or email HomeLoanDepartment@OneAZcu.com to notify OneAZ of a change in home insurance.

Your Home Equity Line of Credit balance will appear in Online and Mobile Banking. Within Online and Mobile banking, you may select to receive your monthly statements through mail or electronically. If you select eStatements, you will receive an email each month once your statement is ready to view.

You may also arrange payment notifications in Online and Mobile Banking.

Interest on your Home Equity Line of Credit is calculated using the simple interest method. Under the simple interest method, interest is accrued each day.

When you complete a payment to pay down the principal balance of your HELOC, please remember interest has also accrued and will become due on your next statement.

Please allow 10-15 business days for the funds to be received and processed by your 3rd party provider. OneAZ may review lost mail options with you on the 16th business day.

In most cases, a fee may be assessed for early termination on a Home Equity Line of Credit. When closing the loan, lien release and processing fees will be assessed. Please review your contract for additional details.

You Home Equity Line of Credit term is 25 years. You may draw on your line of credit for the first 10 years. Then there is a 15-year repayment period.

During the repayment period, you are no longer allowed to draw against your line of credit. You will pay the balance due in the form of a monthly principal and interest payment.

A Pay Down request lets OneAZ know you would like to pay down your principal balance only and keep your line of credit open.

A Pay Off request lets OneAZ know you would like to pay off your loan balance and close out your line of credit.

OneAZ can assist with paying off your HELOC through email. When you are ready to pay off your HELOC, please email us at HomeLoanDepartment@OneAZcu.com. In the email Subject Line, enter your last name followed by, Payoff Demand.

Upon receiving your request, our team will complete your Payoff Demand and email you a PDF copy. This copy can be used to complete your pay off at one of our local OneAZ branches.

You may also schedule an appointment to meet in-person with a personal banker at your local OneAZ branch.

We Can Help

Our team of experts is standing by to help you achieve your financial goals.

To open a new account, apply for a loan or get answers to your questions, contact our Virtual Team or make an appointment at your local OneAZ branch today.

Live Chat

Live Chat

Log in and click on the Chat icon in the top navigation.

Sign In

Call

Call

Call our team and get set up!

800.453.9897

Find a Branch

Visit

Stop by one of our branches today!

Find a Branch

Visit a Branch

Visit one of our 20 branches across Arizona to open a new account, apply for a loan or credit card, and more. We recommend scheduling an appointment prior to your visit!

Schedule an Appointment

Find an ATM

With your OneAZ Visa® Debit Card, you have access to 470 CULIANCE Network ATMs in Arizona and 41,343 across the nation.

Find an ATM

Why Choose OneAZ?

At OneAZ, our mission is to truly improve the lives of our members, our associates and the communities we serve. By becoming a member, you’re joining a credit union that cares about your future – we are here to help you achieve your financial goals. We put you first by providing you with competitive rates, low fees and the personalized service you deserve.

  • You’re a Member, not a number. Your membership is your ownership stake in OneAZ Credit Union. That means we’re accountable to you, not investors or stockholders. You have a voice in how your credit union operates and get to vote for our Board of Directors.
  • Our profits are your savings. As a not-for-profit, we return our earnings to you in the form of lower interest rates, lower fees and better banking technology. Our team only cares about providing you with products and services that will benefit your financial well-being.
  • We keep it local. Banking at a local credit union like OneAZ keeps your money in Arizona. We’re committed to strengthening Arizona’s economy by providing affordable home and auto loans, empowering local entrepreneurs and small businesses, and supporting our members as they achieve their financial goals.
  • We invest in your community. We build stronger communities by providing support to nonprofits working in neighborhoods where our members live and work. The OneAZ Community Foundation uplifts the lives of Arizonans in need by awarding dozens of grants each year to local organizations across the state.

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