Assistance for Federal Workers - In response to the partial federal government shutdown, OneAZ has launched an assistance program to help members who may be impacted.
To learn if you’re eligible for assistance, call our Member Care Center at 800.663.2928, Monday – Friday: 8 a.m. – 6 p.m.

Your OneAZ car loan interest may qualify for a federal tax deduction from 2025–2028. To view your 2025 interest, view your December account statement.
If your vehicle meets IRS requirements, you could lower your tax bill. Learn more here.

What’s next?

Thank you for choosing OneAZ for your Home Equity Line of Credit (HELOC). Here’s everything you need to know to get started.

  • If you requested HELOC checks at closing, they will be delivered by mail in 1-2 weeks
  • Sign into Online Banking to access your account
  • Download the OneAZ Mobile Banking app so you can manage your accounts on the go.
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A few important notes about your HELOC:

  • You may access your line of credit to borrow money through your Online or Mobile Banking account, in-person at a branch, or over the phone.
  • You can make payments through Online Banking, by mail, or in-person at one of our branches. We encourage the use of ACH autopay, so you never have to worry about missing a payment.
  • OneAZ must be notified of any changes in your homeowner’s insurance policy for the duration of the HELOC.

Do it all with the
OneAZ Mobile Banking app.

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Deposit
checks

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Transfer
funds

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Pay
your bills

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Chat with an
associate

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Locate
an ATM

Download the OneAZ Mobile Banking app

Mobile Banking

Do it all with the
OneAZ Mobile Banking app.

Deposit checks
Transfer funds
Pay your bills
Chat with an associate
Locate an ATM

Download the OneAZ Mobile Banking app

Mobile Banking

HELOC FAQs

When your HELOC funds, an initial $10,000.00 draw must be completed. The funds from your initial draw will appear on your monthly statements and in Online and Mobile Banking.

If you are paying off debt with your initial draw, a check from OneAZ to the 3rd party will be sent through the U.S. Postal Service.

You may draw on your line of credit for 10 years before the repayment period begins.

With Online and Mobile Banking, you can set up scheduled transfers to your OneAZ HELOC account.

For assistance with automatic loan payments, visit OneAZcu.com/help or YouTube.com/OneAZCreditUnion.

For personal assistance, connect with our Member Care Center at 844.663.2928 and through Live Chat and Secure Message.

Our team is also available by email HomeLoanDepartment@OneAZcu.com.

OneAZ must be promptly notified of any changes in your homeowner’s insurance. You are required to maintain a homeowner’s insurance policy for the duration of your Home Equity Line of Credit.

Connect with our team at 800.453.0195 or email HomeLoanDepartment@OneAZcu.com to notify OneAZ of a change in home insurance.

Your Home Equity Line of Credit balance will appear in Online and Mobile Banking. Within Online and Mobile banking, you may select to receive your monthly statements through mail or electronically. If you select eStatements, you will receive an email each month once your statement is ready to view.

You may also arrange payment notifications in Online and Mobile Banking.

Interest on your Home Equity Line of Credit is calculated using the simple interest method. Under the simple interest method, interest is accrued each day.

When you complete a payment to pay down the principal balance of your HELOC, please remember interest has also accrued and will become due on your next statement.

Please allow 10-15 business days for the funds to be received and processed by your 3rd party provider. OneAZ may review lost mail options with you on the 16th business day.

In most cases, a fee may be assessed for early termination on a Home Equity Line of Credit. When closing the loan, lien release and processing fees will be assessed. Please review your contract for additional details.

You Home Equity Line of Credit term is 25 years. You may draw on your line of credit for the first 10 years. Then there is a 15-year repayment period.

During the repayment period, you are no longer allowed to draw against your line of credit. You will pay the balance due in the form of a monthly principal and interest payment.

A Pay Down request lets OneAZ know you would like to pay down your principal balance only and keep your line of credit open.

A Pay Off request lets OneAZ know you would like to pay off your loan balance and close out your line of credit.

OneAZ can assist with paying off your HELOC through email. When you are ready to pay off your HELOC, please email us at HomeLoanDepartment@OneAZcu.com. In the email Subject Line, enter your last name followed by, Payoff Demand.

Upon receiving your request, our team will complete your Payoff Demand and email you a PDF copy. This copy can be used to complete your pay off at one of our local OneAZ branches.

You may also schedule an appointment to meet in-person with a personal banker at your local OneAZ branch.

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OneAZ is here to help.

Our team is here to help OneAZ members with their accounts, loans, and financial questions. Log into your online bank account and send us a secure message or chat. You can also call the Member Care Center at 844.663.2928 Monday through Friday from 8am – 6pm, or schedule an appointment at your local OneAZ branch.

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