1st Bank Yuma is Now OneAZ Credit Union!

OneAZ is an Arizona state-chartered credit union headquartered at 2355 W. Pinnacle Peak Road, Phoenix, Arizona 85027. OneAZ serves over 200,000 members and has assets of approximately $3.4 billion.  OneAZ is proud to maintain a strong local and community focus in fourteen (14) Arizona cities: Phoenix, Glendale, Tempe, Scottsdale, Gilbert, Prescott, Prescott Valley, Chino Valley, Cottonwood, Sedona, Flagstaff, Oro Valley, Tucson and Safford. Beyond its corporate office, OneAZ currently operates 20 retail branches.  For OneAZ’s branch and ATM locations and hours, visit www.oneazcu.com/about/locations/.  

As a credit union, OneAZ is a member-owned, not-for-profit financial cooperative.  Profits are returned to members in the form of reduced fees, higher savings rates, and lower loan rates.  OneAZ is service-focused and emphasizes superior financial products and services to its members and the communities it serves. As a purpose-driven organization, OneAZ is committed to revolutionizing banking and enhancing prosperity for all Arizonans.  One of the ways OneAZ is delivering on that promise is through the OneAZ Community Foundation (the “Foundation”). In 2025, the Foundation has provided a record-setting $600,800 in grants to nonprofit organizations across Arizona, supporting programs in Economic Empowerment and Entrepreneurship, Community Vitality, and Developing Future Leaders that strengthen the communities OneAZ serves. In 2024, the Foundation provided $215,000 in grants to Arizona-based nonprofit organizations, and since 2016, the Foundation has invested over $2.5 million to organizations that improve the communities OneAZ serves. To learn more about the Foundation, visit www.oneazcu.com/about/foundation/. 

Originally founded in 1951, OneAZ is one of the largest state-chartered, federally insured credit unions currently operating in Arizona.  With a passion for serving its members and the communities in which they live, OneAZ offers a wide array of personal and business products and services including the newly-integrated Backbase Engagement Banking Platform. With an unwavering dedication to serving those of modest means and those who have limited access to banking services, OneAZ is fully invested in providing financial literacy and well-being programs to communities at-large, and not solely to its members. Given its not-for-profit status, members saved by paying less fees and earning greater returns.   

Recently, OneAZ was recognized by AZ Big Media as one of the 2024 Most Admired Companies in Arizona, an esteemed recognition highlighting organizations that excel in five key categories: Customer Opinion, Innovation, Leadership Excellence, Social Responsibility, and Workplace Culture.  OneAZ has the top-ranked mortgage loan rates in the state, and in 2024 alone, OneAZ provided over $207 million in home loans to Arizonans at competitive rates.   

In October 2024, 1st Bank Yuma and OneAZ Credit Union officially entered into a definitive agreement for the acquisition of 1st Bank Yuma’s assets and liabilities by OneAZ. In the Transaction, OneAZ will purchase substantially all of the assets and assume substantially all of the liabilities, including substantially all deposit accounts, of 1st Bank Yuma. The operations of OneAZ and 1st Bank Yuma are complementary with respect to business plans, safety and soundness, core values, corporate cultures, commitment to serve their communities, and provision of the highest quality financial products and services to their customers. The primary purpose of the Transaction is for us to diversify and enhance the delivery of our banking products and services to better serve the market areas and customers of both institutions, which we will be able to do more effectively through a consolidated organizational structure. The closing of the Transaction is tentatively expected to occur after close of business on November 20, 2025.

Yes, definitely. Your existing accounts and services will continue without interruption. There will be no changes to your loans, loan servicing, banking products or services, or account numbers or structure until the systems conversion is completed (anticipated in the fourth quarter of 2026.)  

There is no action you need to take to keep using your accounts or banking products. You are however now able to take advantage of the additional products and services offered by OneAZ Credit Union.  

On the closing date of the Transaction, expected to occur after close of business on November 20, 2025, OneAZ will legally acquire the assets and assume the liabilities of 1st Bank Yuma.  All 1st Bank Yuma customers at the time of the closing of the Transaction will become members of OneAZ, and all branches of 1st Bank Yuma will become branches of OneAZ. 

After the completion of the Transaction the data processing systems of OneAZ and 1st Bank Yuma will be combined, which we refer to as the “systems conversion.” The systems conversion is not currently expected to occur until the fourth quarter of 2026. Essentially, we will move from two banking platforms, into a single platform. 

At this time, we do not anticipate significant changes to the branch staff you are comfortable interacting with.  While there will be adjustments as 1st Bank Yuma integrates with OneAZ, our focus is on creating new opportunities for growth and collaboration.  1st Bank Yuma employees will join with OneAZ employees sharing a commitment to deliver financial services and expertise to families and small businesses throughout the communities we serve.  All 1st Bank Yuma locations will remain open to serve our members and we anticipate that the same 1st Bank Yuma staff members that currently service your accounts will remain in place after the completion of the Transaction.  

Mike Boden is the current Interim President and CEO of OneAZ and will continue in that role for the combined institution following the closing of the Transaction.

The current Board of Directors of OneAZ will remain unchanged as a result of the Transaction and will lead the combined institution.  The Board of Directors of 1st Bank Yuma will dissolve as soon as practicable after closing the Transaction. 

• OneAZ Credit Union is a growing financial institution with technology and capabilities that complement the growing needs of our customers and our community. 
• OneAZ has a robust portfolio of consumer and business lending and deposit products, retail and digital banking options, and a thriving wealth management operation.  
• Our infrastructure combined with 1st Bank Yuma’s strong commercial deposit and lending portfolio will allow us to fully meet our customers’ needs in this evolving financial services landscape. 

Final approval by all regulators for OneAZ Credit Union and 1st Bank Yuma is required before the Transaction can be completed. We tentatively project that the Transaction will close after the close of business on November 20, 2025. 

Yes, when the Transaction closes, 1st Bank Yuma’s locations will be OneAZ Credit Union branches. At that time, all 1st Bank Yuma customers at the time of closing will become OneAZ Credit Union members. The 1st Bank Yuma logo, website and online banking will be converted to OneAZ branding. 

Though both credit unions like OneAZ and community banks like 1st Bank Yuma serve the local community and offer similar financial products, there are also differences in the ownership, structure and purpose of credit unions and banks.  

• Credit unions are owned by their members, each of whom owns a “share” in the credit union. Because members “own” the credit union, credit unions operate as not-for-profit institutions. Instead, earnings are returned to the membership in the form of lower interest rates on loans and higher dividend rates on deposit accounts. 
• Like community banks, credit unions have a fierce dedication to creating positive change in the community. For example, OneAZ Credit Union makes significant investment in the Arizona community through the OneAZ Community Foundation. Since 2016, the Foundation has donated over $2.5 million to Arizona nonprofit organizations. 
• Like banks, credit unions are insured by the federal government. The National Credit Union Administration (NCUA) insures credit union deposits up to $250,000 per owner per account ownership category. 

The headquarters of OneAZ will remain at its corporate offices located at 2355 W. Pinnacle Peak Road, Phoenix, Arizona 85027.  

We tentatively anticipate that branch signage will begin to change on November 21, 2025, which is the expected date of the completion of the Transaction. 

OneAZ anticipates maintaining all five (5) of 1st Bank Yuma’s branch locations and its loan production office, adding to OneAZ’s twenty (20) existing branch locations and resulting in a network of twenty-five (25) total full-service banking locations at the time the Transaction closes. 

At a credit union, “customers” are called “members.” Membership is not required to maintain your deposit accounts at OneAZ, however, access to other products and services of OneAZ, including new loans, may be restricted without membership.

OneAZ membership is generally open to those who live, work, attend school and worship in Arizona. Customers of 1st Bank Yuma will be within OneAZ’s field of membership as of the closing of the Transaction, and therefore 1st Bank Yuma customers will be eligible to become members of OneAZ when the Transaction is completed. Visit the OneAZ Membership Webpage for more membership information.  

At completion of the Transaction, OneAZ’s field of membership will expand to include all of 1st Bank Yuma’s customers at the time the Transaction is completed.  Therefore, all 1st Bank Yuma customers at the time of the closing of the Transaction will become members of OneAZ, effective upon the closing of the Transaction. If you have a deposit or loan account at 1st Bank Yuma prior to the closing of the Transaction, you will become a member of OneAZ on the date of the closing. 

All new OneAZ members are required to have a share account with a balance of at least $5.00. The share account is a non-transaction savings account. OneAZ will open and fund a share account with an amount up to the minimum amount required. 1BY customers will not be required to pay any member fees in connection with becoming members of OneAZ.

Through the Transaction, you will gain access to an expanded suite of consumer financial services, including consumer and mortgage loans and lending products, credit cards, expanded call center hours, virtual services, statewide branches, and more. OneAZ members will have access to additional products and services and reduced net fees. OneAZ members are also eligible for a number of specific perks, including free checking, online account opening, free financial counseling, and wealth management services. As a member-owned, not-for-profit financial cooperative, OneAZ is able to offer competitive rates and lower fees. 

Additional OneAZ membership information and benefits related to membership may be found at www.oneazcu.com/about/about-us/membership/. 

We anticipate that there may be changes to your account numbers, although those changes will not occur immediately. Your account numbers will remain the same until the fourth quarter of 2026, which is the expected date of the systems conversion for the Transaction.  As discussed in the letter to which this FAQ was attached, the “systems conversion” means the combination of the data processing systems of OneAZ and 1st Bank Yuma that will occur after the completion of the Transaction.  We will work to minimize any changes made to your accounts.  We understand that this type of change may cause disruption.  Our commitment will be to make any transition as smooth as possible so that you experience no interruptions in accessing your accounts.  You will receive advance written notice and detailed information about your accounts before the date of the systems conversion. 

Yes, your deposits will continue to be federally insured to the maximum amount available, currently up to $250,000 per owner per account ownership category, through the NCUA, which administers the NCUSIF, and is backed by the full faith and credit of the United States Government.   

Following the closing of the Transaction, which is tentatively expected to occur after the close of business on November 20, 2025, you will continue to have both accounts available for you at OneAZ. In the event you have more than $250,000 at OneAZ as a result of the Transaction, the excess will not be federally insured by the NCUA through the NCUSIF unless it is in a separate ownership category.   

OneAZ will contact any former 1st Bank Yuma customers who will have greater than $250,000 on deposit as a result of the Transaction to discuss options. 

Yes. Immediately following the closing of the Transaction, which is tentatively expected to occur after the close of business on November 20, 2025, you will still have access to the same branch locations and ATM networks as you do currently as a 1st Bank Yuma customer, and you will have access to your account(s) through OneAZ branches.  

Yes, you will continue to be able to use your current checks following the closing of the Transaction, which is tentatively expected to occur after the close of business on November 20, 2025. If new checks are necessary after the systems conversion, which is expected to occur in the fourth quarter of 2026, you will receive a complimentary box of OneAZ branded checks. 

Yes, you will continue to be able to use your current credit card following the closing of the Transaction. For any questions or support related to your credit card, please reach out directly to the TIB Card Service Center at 800-367-7576. 

Yes, you will continue to be able to use your current debit card following the closing of the Transaction. After the systems conversion, we will provide you with a new OneAZ debit card. 

You will continue to access your online banking and mobile app as you do now. Your login information (username and password) will not change on November 21, 2025.  On that date, the current 1BY mobile banking app will convert to OneAZ branding and logos.  The name of the app will also change to 1BY Powered by OneAZ.  This app will be maintained until the expected date for the systems conversion in the fourth quarter of 2026, when all 1BY customers will be required to transition to the OneAZ Mobile Banking app.  OneAZ is committed to providing advanced notice to make that transition as smooth as possible.

Yes, your direct deposit and automated regular withdrawals will continue to work without interruption after the closing of the Transaction. After the systems conversion, the routing number associated with your account will stay the same. If OneAZ plans to change its routing number at some point in the future, we will work with you to ensure there is no interruption to your electronic direct deposit or automated regular withdrawals.

1st Bank Yuma customers will be able to keep their current products and services after the closing of the Transaction. After the Transaction closes, OneAZ intends to continue to offer most of the products and services currently offered by 1st Bank Yuma. OneAZ will also provide products and services in addition to those currently offered by 1st Bank Yuma, including certain secured consumer loans and U.S. Small Business Administration loans. For more information on OneAZ’s products and services, please visit www.oneazcu.com. In addition, at the end of the FAQs, we have included a table mapping the products offered by 1st Bank Yuma to the products you will transition to at the time of systems conversion, as well as a comparison of the account fees between the two institutions.        

Yes, nothing will change for 1st Bank Yuma accounts or users regarding access to statement histories. Just like always, you can see your statements in your online banking platform and if you’re enrolled in paperless statements that will remain the same.   

It is anticipated that all eligible loans and other non-deposit accounts will transfer to OneAZ upon closing of the Transaction unless you desire to pay off the loan or close your non-deposit account. There may be loans, however, that OneAZ may not be permitted to acquire from 1st Bank Yuma due to restrictions imposed by its regulators.  Any loans that cannot be acquired by OneAZ may be moved to a OneAZ-affiliated CUSO or sold to another entity.  There may also be loans that will be transferred to OneAZ but would need to be modified for OneAZ to retain them, and if they cannot be modified, they may need to be sold to a third party.  Any impacted customers will be promptly notified if their loan will be transferred to a CUSO, sold to another entity, or modified if it is to be permissibly retained by OneAZ.        

Upon the closing of the Transaction, all loans that are transferred to OneAZ will continue to have the same terms, payments, and loan rates as such loans had before the closing of the Transaction, and all other terms will remain consistent with the loan contract.  OneAZ will notify you in advance of changes, if any, to your loan payments following the systems conversion.  We are working to make the transition from 1st Bank Yuma to OneAZ as seamless as possible.   

You will not lose access to safe deposit boxes currently held at 1st Bank Yuma locations. 

Previously designated beneficiaries on your 1st Bank Yuma accounts will follow to your accounts at OneAZ. You will not be required to fill out new beneficiary forms.  

Leading up to the closing of the Transaction, continue to visit 1st Bank Yuma online at www.1stbankyuma.com. Following the closing of the Transaction and name change, you will still be able to access your online banking information from that website address.  However, soon after closing of the Transaction, you will be re-routed to OneAZ’s official website and links to online banking will become accessible from www.oneazcu.com. 

Following the closing of the Transaction, employees will be provided with new email addresses that reference the OneAZ name, although this process may take some time to implement.  

No, there will be no change to employee phone numbers, and you will be able to reach all former 1st Bank Yuma employees using their current phone numbers until and after the closing of the Transaction and the systems conversion. 

Currently, there are no plans to change OneAZ’s hours of operation. We expect that OneAZ will have expanded hours from the hours currently utilized at 1st Bank Yuma locations. 

We continually review our hours of operation in all the regions where we operate to best serve our growing membership.  

After the systems conversion, which is expected to occur in the fourth quarter of 2026, your monthly and quarterly statements and notices may have an updated look. 

You can visit OneAZ or 1st Bank Yuma’s websites for updates about the progression of the Transaction and systems integration plans. OneAZ’s website is www.oneazcu.com.  1st Bank Yuma’s website is www.1stbankyuma.com. You will also receive periodic mailings and have access to updates available at all our branch locations.  We also send periodic emails with all our updates and important notices, so please take this opportunity to update your email address on file. 

We want to hear from you to help answer any additional questions you might have about our announcement and the Transaction. You may contact Ricardo Perez, President and Chief Executive Officer at 1st Bank Yuma by phone at (928) 783-3334 or by email at rperez@1stbankyuma.com with any questions you may have about the Transaction. Of course, please feel free to contact your personal banker or local branch – they’re excited and equipped to answer your questions as well.  For location addresses and phone numbers, please visit www.1stbankyuma.com.   

Yes, we’re still looking out to keep your personal information secure. Your security remains our top priority. We will still monitor your account for fraudulent activity and notify you if any suspicious activity is detected. You’re never held responsible for unauthorized purchases or account activity.  

Please continue to visit https://www.oneazcu.com/yuma-help/ for the most up-to-date information and resources.