A Message from Kim Reedy,
President and CEO of OneAZ Credit Union

For weeks now, the COVID-19 pandemic has impacted our community, our economy and our way of life. These circumstances are unlike anything most of us has experienced in our lifetime. But as we adapt to these challenges, one thing is abundantly clear—we are all practicing compassion in the face of adversity.

Since 1951, OneAZ Credit Union has been committed to improving the lives of our members, associates and the communities we serve. That is true in times of abundance and of uncertainty. Today, I want to share how we’re continuing to practice our mission through this period.

Our Members

As a OneAZ member, you are at the heart of all we do. We understand that you may be experiencing temporary loss or reduction of income. If you are undergoing financial hardship as a result of COVID-19, we are here for you. We have several resources for you to call if you need help:

• Low-interest loan – 844.663.2928
• Consumer Loan Payment Deferral – 844.663.2928
• Credit Card Payment Reduction – 800.671.1517
• 1st or 2nd Mortgage Payment Deferral – 800.671.1517

We are going to be there for you when you need us. One of our first actions was assuring our branches remained open by offering appointments and extending drive-up operations. Also, we’ve added more associates to our Member Care Center to increase availability. And, we’ve included a few quick OneAZcu.com videos to help you with digital and mobile banking and all it can do for you!

Many business owners are seeking a Paycheck Protection Program loan from the Small Business Administration. We have partnered with Newtek Business Services to offer these loans to OneAZ members who own a business—regardless of whether you have a consumer or a business account with us. For more information, click here. Although the first round of funding was exhausted in a matter of days, it’s our understanding that within a few days Congress will allocate more resources to support small businesses.

Our Associates

It is vital that we take care of our associates in this uncertain time. They keep us running smoothly and provide best-in-class service for our members. We have adjusted operations to ensure that associates feel safe and comfortable in their working environment, especially in the age of social distancing and shelter-in-place.

A large group of OneAZ associates have been working from home since mid-March. Doing this helps those associates who remain in our branches and corporate office practice social distancing, and offers flexibility to associates whose children are unable to attend school or childcare.

We have also expanded our sick leave policy to be mindful of COVID-19. If an associate or their loved one falls ill, we are ensuring that they do not have to choose between getting paid or taking care of themselves or a family member. We’re protecting our OneAZ family so we can all get through this together.

The Communities We Serve

Private nonprofits keep Arizona moving, especially in challenging times. As the COVID-19 pandemic developed, we saw that many organizations were facing lost funding and a lack of volunteers. We knew we had to act. We immediately launched an emergency COVID-19 Community Impact Grant program, offering a total of $200,000 in grants to 100 nonprofits in need.

We also found that we had extra N95 medical masks—an inventory that was in stock since the H1N1 pandemic. We reached out to 3M to ensure they did not have an expiration date. Because they had been stored in a controlled environment, we were able to donate our surplus of 40,000 masks to the Banner Desert Medical Center ICU.

Arizonans are resilient people. If we continue to operate with the best interests of our members, our associates and our communities at heart, we will come out of this period stronger and more united than ever before. Together, we will move forward one step at a time.

Thank you,

Kim Reedy
President and CEO