Accessing your Online Banking account

OneAZ Credit Union’s Member Care Center is available Monday through Friday from 8:00 a.m. to 6:00 p.m (Arizona Time) and can be reached at 1.844.One.AZcu (1.844.663.2928).

How do I sign up for Online Banking?

Signing up for Online Banking is easy and takes just minutessimply enter the following information:

User ID: Enter your account number
Password: Enter the code that was established at the time you opened your account.

If this is unsuccessful or you do not remember the authorization code established, please call our Member Care Center at 1.844.One.AZcu (1.844.663.2928) and we will help you reset your password. You can also reset your password at any of our branch locations.  

Why am I unable to log in to Online Banking?

The following are some reasons why you might not be able to log in to Online or Mobile Banking:

Password

Passwords must meet the criteria that is required by the Credit Union.

All passwords are case-sensitive. Industry best practices and information security standards recommend frequent password changes and we encourage our members to consider these security practices.

If you have forgotten your password or have attempted the incorrect password several times, you will need to 
reset your password.

Security

If you can view the other areas of our website but are unable to access Online Banking, it may indicate a problem accessing secured websites. Both your browser and Internet service provider must support secured sites. Use your Browser Settings section to verify your security settings. An upgrade to your browser such as Microsoft® Internet Explorer or Firefox may be necessary.

Firewalls/Proxy servers

If you are using one of the recommended browsers and are still experiencing a problem, the problem may lie with your own Internet service provider (ISP). This is particularly common with employer-based access to the Internet. Your employer may have firewalls, proxy servers, or other equipment that may prevent access to secured sites. Contact your company's Data Processing Department or Information Technology Department regarding the problem or try to access Online Banking from another location. If you are running a personal firewall at home, you may want to temporarily disable it to see if it is not allowing access to Online Banking.

Cookies

Receiving the following message after logging in successfully will stop all further processing and/or access to any portion of Online Banking during this session: "Internet Account Access Session Error."
Return to the login screen to start a new session. This error indicates that you did not accept one or more cookies. To enter the secured encrypted site, you must accept the cookies. Since there are several cookies within Online Banking, it is suggested that you disable the cookie alert within your browser while viewing account information. An upgrade to your browser such as Microsoft® Internet Explorer or Firefox may be necessary.

JavaScript

If you are prompted with a dialog box that asks you to re-enter your password (after initially entering your account number and OneAZ Credit Union Online password), your browser may not support JavaScript, or JavaScript may not be enabled. Use the Browser Settings section to verify your JavaScript settings. An upgrade to your browser such as Microsoft® Internet Explorer or Firefox may be necessary.

What are the minimum browser requirements for Online Banking?

  • Google Chrome: Supported, Tier 1
  • Mozilla Firefox: Supported, Tier 1
  • Safari 9: Supported, Tier 1
  • Safari 8: Unsupported
  • Internet Explorer IE 11: Supported, Tier 1
  • Microsoft Edge: Supported, Tier 2