Credit Card Benefits & Claims

What it provides

Roadside Dispatch is a pay-per-use roadside assistance service.

• Standard towing with up to five miles included
• Tire changing with an inflated spare tire
• Jump-starting
• Lockout service, excluding key replacement
• Delivery of up to five gallons of fuel, plus the cost of fuel
• Standard winching

How to use this benefit

Call Roadside Dispatch when roadside assistance is needed.

1-800-847-2869

Service fees and eligibility requirements apply.

What it provides

Insurance for accidental loss of life, limb, sight, speech or hearing during an eligible common carrier trip. Coverage may extend to the cardholder and eligible family members.

Coverage amount

• Choice Rewards and State Forty Eight: up to $200,000
• Signature: up to $1,000,000
• Platinum: up to $1,000,000

How to file a claim

Phone: 844-245-2503

Fax: 855-830-3728

What it provides

Reimbursement for eligible expenses when your baggage is delayed during a covered trip.

Coverage amount

Up to $100 per day for a maximum of three days.

How to file a claim

Phone: 844-245-2503

Fax: 855-830-3728

File a claim online (opens in a new window)

What it provides

Reimbursement for lost luggage during a covered trip. Coverage may extend to the cardholder and eligible family members.

Coverage amount

Up to $5,000.

How to file a claim

Notify the airline or other carrier first to begin its claims process. Then contact the Benefit Administrator.

Within the U.S.: 1-800-757-1274

Outside the U.S.: 1-804-673-6496

What it provides

Protection for eligible new retail purchases made with your card during the first 90 days after purchase.

Coverage amount

• Up to $500 per claim
• Up to $5,000 per cardholder

How to file a claim

Contact the Benefit Administrator.

Within the U.S.: 1-800-553-4820

Outside the U.S.: 1-303-967-1096

What it provides

Reimbursement for eligible items that a retailer will not accept for return.

Coverage amount

• Up to $250 per item
• Up to $1,000 per year, per account

How to file a claim

Contact the Benefit Administrator.

Within the U.S.: 1-800-553-4820

Outside the U.S.: 1-303-967-1096

What it provides

A service designed to help improve and monitor your credit.

Included services

• Monthly credit report and score
• Detection and dispute of inaccurate credit-report items
• Ongoing credit monitoring
• Credit alerts

How to use this benefit

Visit Dovly and enter your eligible Visa card number to get started.

Visit Dovly (opens in a new window)

What it provides

Eligible Visa cardholders receive one complimentary ticket when purchasing one or more tickets to a qualifying Sofar Sounds show. Cardholders also receive access to a seven-day advance presale window for select shows.

How the complimentary ticket works

Add at least two tickets to your cart for an eligible event. The complimentary ticket will be applied automatically at checkout.

How to use this benefit

Verify your eligibility with your Visa card. After verification, select a qualifying event displaying the Visa logo and complete the purchase with your verified card.

View eligible Sofar shows (opens in a new window)

What it provides

Assistance replacing an eligible Visa card that has been lost, stolen, damaged or compromised.

How to use this benefit

Call Visa Global Customer Assistance Services. A representative will work with OneAZ to arrange an emergency replacement card, subject to approval.

 1-866.820.5806

What it provides

Assistance reporting and blocking a Visa card that has been lost or stolen. A representative will also notify OneAZ and discuss available emergency services.

How to report your card

Call Visa Global Customer Assistance Services as soon as you discover that your card is missing.

1-866.820.5806

What it provides

Reimbursement for eligible damage caused by theft or collision involving a covered rental vehicle.

Coverage amount

Up to the actual cash value of most eligible rental vehicles.

How to file a claim

Contact the Benefit Administrator immediately after the incident.

Within the U.S.: 1-800-348-8472

Outside the U.S.: 1-804-673-1164

What it provides

Assistance during eligible travel emergencies. Services are also available for a cardholder’s spouse and children under age 22.

Available services

• Emergency message service
• Medical referral assistance
• Legal referral assistance
• Emergency transportation assistance
• Emergency ticket replacement
• Lost luggage locator service
• Emergency translation services
• Prescription assistance and valuable-document delivery arrangements
• Pre-trip assistance

How to use this benefit

Call the Benefit Administrator for assistance.

Within the U.S.: 1-800-992-6029

Outside the U.S.: 1-804-673-1675

What it provides

Purchase Security may replace, repair or reimburse eligible purchases made with your covered card if an item is stolen or damaged within the first 90 days after purchase.

Extended Protection extends the original manufacturer’s written U.S. repair warranty on eligible purchases.

Coverage amount

• Purchase Security: up to $10,000 for an eligible theft or damage claim
• Extended Protection: doubles eligible warranties of three years or less by up to one additional year, with coverage up to $10,000 per claim

How to use this benefit

Contact Visa Card Benefit Services for additional information or enrollment assistance.

Phone: 800-261-3511

Email: VisaCardBenefits@cbsiservices.com

What it provides

Visa Liability Waiver provides protection against certain eligible losses resulting from card misuse by a terminated cardholder.

Eligible charges

Charges may include those:

• Billed up to 75 days before the notification-of-termination date
• Incurred but not yet billed as of the notification-of-termination date
• Incurred up to 14 days after the notification-of-termination date

Cash advances

• Eligible cash advances made before the notification-of-termination date may be considered waivable charges.
• Eligible cash advances made after the notification-of-termination date are limited to $300 per day, up to a maximum of $1,000.

How to file a claim

Refer to the Visa Liability Waiver Client Kit for complete eligibility requirements and claim instructions.

What it provides

Access to a collection of participating luxury hotels and resorts offering special amenities for eligible Visa cardholders.

Available benefits

• Best available rate guarantee
• Automatic room upgrade upon arrival, when available
• Complimentary in-room Wi-Fi, when available
• Complimentary daily breakfast for two
• $25 food or beverage credit
• VIP guest status
• Late checkout upon request, when available

How to use this benefit

Search participating properties and book an eligible stay through the Visa Luxury Hotel Collection.

Explore participating hotels (opens in a new window)

What it provides

Eligible Visa Signature cardholders may qualify for upgraded status and savings on tee times through Visa Golf Benefits by Access.

How to use this benefit

Verify your eligible Visa Signature card and enroll or sign in to view the benefits available to you.

View Visa golf benefits (opens in a new window)

What it provides

Complimentary, 24/7 personal assistance with travel, entertainment and everyday planning.

Available services

• Restaurant recommendations and reservations
• Travel arrangements
• Entertainment planning and ticketing
• Business-related assistance, including conference and hospitality services

How to use this benefit

Call Visa Signature Concierge for personal assistance.

Within the U.S.: 1-800-953-7392

Outside the U.S.: 1-630-350-4551